FAQs

 

How can I contact Vortivas?
You can email us at support@vortivas.com, and our customer service team will be happy to assist you!

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
We ship from our warehouse, ensuring fast and reliable delivery.

Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of ordering. After this period, the order can only be returned for a full refund after you receive it.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
Orders are processed between Monday and Friday and typically take 1-3 business days before shipping. Please allow extra time during holidays or sale periods.

How long will it take to receive my order?
Delivery times vary based on location, but most orders arrive within 2-4 weeks.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?
Our prices are tax-free in CAD. Import duties, taxes, and customs fees may apply based on your local regulations. These charges are the responsibility of the buyer. For details, please contact your local customs office.

How do I return an item?
Please contact us at support@vortivas.com to initiate a return.

What if I receive a defective, incorrect, or damaged item?
If you receive an incorrect or damaged item, please contact us with your order number and photos of the item. We will resolve the issue as soon as possible.

When will I receive my refund?
Refunds are processed back to your original payment method. If paid by credit/debit card, it may take 7-10 business days for the refund to reflect in your account. If you haven’t received your refund yet, please check with your bank or credit card company.